Purpose of role

The post holder will support and recruit volunteers that will support our non-statutory and complaints service which will support vulnerable people in the community who are experiencing access to social care services and who have gone through a bad experience using the health and care system. Recruitment, training, and monitoring volunteers will be key aspects of this role and therefore an interest in people and an ability to mix with a variety of people is essential.

Key tasks

  • Recruit volunteers using various mediums for Non-Statutory, hospital and complaints provisions
  • To support our ‘pop-up’ advocacy outreach provision and raise awareness of our service in the community
  • To support eligible individuals with a variety of health and social care related issues including but not limited to; accessing mental health services, accessing GP appointments and other health related appointments, accessing social care services, supporting with making a complaint regarding NHS and social care etc.
  • Provide supervision and training for all volunteers
  • To support the Volunteer Manager to implement, monitor and evaluate service delivery against national quality performance mark standards and good practice

You can download the role description, application form, equal opportunities monitoring form and privacy notice below:

Please send the completed Application, Privacy Policy & Equal Opportunity Monitoring Forms to [email protected] 

Alternatively you can post this to us at: Advocacy Focus, First Floor, The Old Tannery, Eastgate, Accrington, Lancashire BB5 6PW.

Please note that the salary advertised is for full-time hours. If this post is less than 37 hours per week, the salary will be pro-rata.

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received.  Therefore it is advised to complete your application as early as possible to avoid disappointment.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Please note, that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post.  Therefore only persons who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Advocacy Focus is committed to fighting racism and other forms of oppression and discrimination. We want to be a great employer for all our staff, regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfill their potential. One thing we can do to work towards that goal is to ensure that our staff team is representative of the diverse communities across our service delivery areas. We particularly encourage applications from men, members of the LGBTQ+ community, those living with a physical or mental disability, and those from an ethnic minority background. 

Reasonable Adjustments: Support is available to candidates with disabilities when applying for vacancies. For more information on reasonable adjustments please contact our Recruitment Team by any of the following methods: 

By telephone 01254 958940

or email [email protected] 

or write to HR Team, Advocacy Focus, The Old Tannery, Eastgate, Accrington, BB5 6PW