Cathy* was a person who had used our service and had donated £100 to Advocacy Focus after she had received high quality advocacy support during a health complaint.

Cathy* was looking to make a health complaint so referred herself to our service for an Independent Advocate. Cathy was blind,  so our Advocate had to write all her letters and read everything to her.

Cathy went to a private hospital under the umbrella of the NHS which charged her £200 for a consultation. She felt that the hospital didn’t communicate effectively about her condition and delayed her treatment, which she believed resulted in irreversible damage to her eyesight.

Over the course of the advocacy relationship, our Advocate identified that Cathy had further needs, and put her forward for an assessment of needs so that she could access additional support in her home. Her Independent Advocate also arranged for her to have Telecare, Keysafe and smoke alarms fitted in her home for free.

Our Independent Advocate helped Cathy at every stage of her complaint and  as a result of the work, she was refunded the £200 consultation fee by the hospital. As a thank you gesture, Cathy donated £100 of this money to Advocacy Focus and £100 to Age Concern.

Cathy’s kind donation of £100 helped provide three hours of advocacy support for another local person in need.

*Names have been changed to protect the people we support