Purpose of the role

Reporting to the Advocacy Manager, the successful candidate will take a lead in triaging advocacy referrals from professionals and clients; maintain electronic systems through data inputting and provide advocacy administrative support to the team. The successful candidate will also possess first-rate computer skills, excellent communication and interpersonal skills and customer service experience. An ability to communicate with service users with empathy and understanding is essential, as is the ability to communicate with a range of professionals and clients. They should also possess the skills and experience necessary to input data with a high degree of accuracy.
Key tasks

Acting as Advocacy Coordinator you will provide service excellence by:

  • Providing support to all areas within the business;
  • Providing reception facilities for the organisation including answering the phone, dealing with enquiries and ensuring messages/referrals are dealt with appropriately;
  • Acting as the first point of contact for Advocates, Managers and SMT through to Service Users;
  • Actively seek ways to promote Advocacy Focus during Liaisons and Spot Purchase;
  • Liaising with Service users utilising various methods:
  • Telephone
  • Email
  • Face – Face
  • Writing
  • Surveys
  • Ask An Advocate On-Line based - (CHATTRA)

You can download the role description, application form, equal opportunities monitoring form and privacy notice below:

Please send the completed Application, Privacy Policy & Equal Opportunity Monitoring Forms to [email protected] to be considered for this role.

Alternatively you can post this to us at: Advocacy Focus, First Floor, The Old Tannery, Eastgate, Accrington, Lancashire BB5 6PW.

Please note that the salary advertised is for full time hours. If this post is less than 37 hours per week, the salary will be pro-rata.

This vacancy will close when sufficient applications have been received.  Therefore it is advised to complete your application as early as possible to avoid disappointment.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Please note, that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post.  Therefore only persons who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Advocacy Focus is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. 

Reasonable Adjustments: Support is available to candidates with disabilities when applying for vacancies. For more information on reasonable adjustments please contact our Recruitment Team by any of the following methods: 

By telephone 01254 958940

or email [email protected] 

or write to HR Team, Advocacy Focus, The Old Tannery, Eastgate, Accrington, BB5 6PW