NHS & Social Care Complaints Drop In Session - Lancaster

Our highly trained advocates and volunteers can help you through the whole process, be it before or whilst you are making a complaint.

Come and talk to us in confidence about how we can help you.
Our help won't cost you a penny.

To find out more about how we can help, please visit our web page about our complaints advocacy service:

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Latest

Council challenges conflicting guidance about what constitutes an ordinary residence
Failure to meet needs and refer for Independent Advocacy results in a local authority payout of £60,000

This case demonstrates the importance of access to high-quality advocacy - both as a legal obligation and to prevent avoidable distress
BP V Surrey County Council – Update

The case recognises how the impact of social distancing on people with dementia and their family must be considered when making a best interests decision and designing packages of care.
Protecting vulnerable children – challenging the changes that dilute safeguards

Advocacy Focus supports Article 39's application for a judicial review to ensure children get the care and support they are entitled to.

Donations in Action - Cathy's Donation

Cathy* was a service user who donated £100 to Advocacy Focus after she received high quality advocacy support during a health complaint. Click to read more. Read more