Healthcare Complaints; What you Need to Know There is no denying that most of the time, our National Health Service do an excellent job in providing a high level of care and easy to access service. We consider ourselves very lucky to live in a country where healthcare is free at the point of use. But sometimes, care received from GPs, hospitals or dentists can often make us worse or cause us a great deal of stress. Sometimes, we don’t get the care we should have had. It is important that when the level of care falls below what is expected, it is reported back to our health providers. This ensures that they continue to improve and offer a high and consistent level of care. How to complain against the NHS Firstly, know that you are not alone. In 2016/17 the NHS received 571 written complaints a day, a record high. But many people are afraid to complain or voice their concerns, you may be shy, or you may not want a fuss, or you may not know where to start. At Advocacy Focus, we can help you before, during and after a complaint – we can help you write down your complaint, contact the right and relevant people and speak up on your behalf. We can be involved in your complaint as much as you want us to be – whether it’s just helping you feel more confident and giving you all the relevant information to speak up for yourself, or whether you wish to have an Advocate throughout the entire process communicating on your behalf – it is up to you. Sharing your experience with the NHS can also be beneficial to them as they can use your experience to improve the treatment and care they provide for others in the future. Our service is free, confidential and independent from healthcare providers.